What Our Clients Say About Us
LaserNet’s product works great and is meeting the needs of our patients and our internal employees. We strive to bring information to our patients that will help decrease patient phone calls and reduce A/R days and the product meets those needs.
–Jeff Hampton, Bellin Health, Revenue Cycle Director
It was easy implementing LaserNet’s product and it required minimal resources from our facility. We were very pleased with the results.
–Pat Riley, Bellin Health, Information Systems
It is with great privilege that I write this letter on behalf of LaserNet, Inc.’s most recent installation of our on-line electronic patient statements for Affinity Health System.
In my role at the time, I was the Project Manager for rolling out this product and, I have to say from the time we had our JAD (Joint Application Development) sessions to creating the project time line; I cannot convey to you how smoothly the process went. We went live on February 2nd 2009. The one hour training was minimal for staff. And, I must stress there was minimal staff time involved.
Going to electronic statements for the Patient Business Service’s Department was and is an intricate part of their job having the ability to view the patient statement on-line and answer their questions. Something we did not have the ability to do with our Healthcare Information System.
The electronic statements are segregated in not just statement date order but more importantly by each facility. In our case, statements listed under each of our facilities.
Indeed it has been a pleasure to work with LaserNet and their staff. Professional, knowledgeable about their product, and when they say they were going to do something – they did it!
I guess the thing that made me most happy was when the Manager of Customer Service Department sent me an email message stating one of her representatives was doing a “happy dance” in her office. A patient called, she pulled up the electronic statement and she was able to view the patient’s statement and answer their questions with ease and in a matter of seconds. To me that says it all…
I want to thank you LaserNet for your dedication to this project, your hard work and all of your support.
Sincerely,
Jackie Mitchler, Affinity Health System
Affinity Health System outsources the printing of our patient statements to LaserNet. This has enabled us to reformat the statement content so that the result is a more "patient friendly" statement than that which is generated by our internal billing systems. The down side to this is that our business office employees were unable to see the same thing the patient was receiving, so when patients had questions about their statement, we were not always able to answer their questions immediately and would have to research the inquiry and phone the patient back with a response. In February 2009, we implemented online statement view with LaserNet. Our printed statements are now imaged and stored so that we can pull up the statement PDF when patients call with questions about their bill. This is a significant help to our staff, and they really appreciate the reassurance of having this option available at their fingertips to enhance their service to our customers.
Affinity Health System has a brand promise for "Personalized Care" within our organization. In the Patient Business Services department, we have a goal and metric to measure our success. The metric is the number of patient calls received in our Customer Service department that can be resolved in one call. Our goal is 90%. For the three months prior to having the online statement view available, we were at 88%, 88% and 91%. For the two months since implementing this new tool, we were at 93% both months, and increase of 2%! The LaserNet online statement view has definitely enhanced our capability for providing Personalized Care to our patients.
–Karen Hielsberg, Affinity Health System, Director - Patient Business Services
–Pam Billman, Affinity Health System, Manager - Customer Service